The Customer Service Performance Masters Track includes the following courses:
Key:
- TC: Teleconference
- WB: Webinar
- WK: Workshop
- RIS: Reality Interaction Simulation
- SA: Skills Assessment
- CH: Coaching
Customer Service | TC | WB | WK | RIS | SA | CH |
Communication Strategies |
| X | X | X | X | X |
Conflict Resolution: Deal with Difficult People | X | X | X | X | X | X |
Customer Service: Critical Elements of Customer Service | X | X | X | X | X | X |
Time Management: Get Organized for Peak Performance | X | X | X | X | X | X |
Negotiating for Positive Results | X | X | X | X | X | X |
Increase Buyer Loyalty by Enhancing your Customer Experience | X | X | X | X | X | X |
You Won't Believe What Happened at... - Exemplary Customer Service that Sells | X | X | X | X | X | X |
Anger Management: Understanding Anger - Yours and Others | X | X | X | X | X | X |
Customer Service Training: Managing Customer Service |
| X | X | X | X | X |
Please visit the Performance Masters Package Pricing page or contact us for more information.