When customer or business needs change quickly, company leaders have to face what seems to be a never-ending list of challenges, while at the same time, trying to keep their businesses running and their customers served. So as you read the title of this article, you are most likely thinking "Training? Who in the world has time for training right now as short-handed as we are?"

John C. Maxwell once said, “Change is inevitable... growth is optional.” With all the challenges of an ever-changing business environment, owners and business leaders, have had to face the harsh reality that we cannot control external forces of change; we can only control how we respond to it. Of course, it's only natural for change to cause anxiety; after all, there are difficult seasons in life for everyone, at some point. Businesses and their team members have to learn how to quickly ...

With our day-to-day work environments so demanding and when things don't go as they should, our first reaction is to look for who to hold responsible. While I am certainly a champion of accountability and good performance management, here are three critical test points to consider, as taught in our executive development program, Avoiding Wonderland in Leadership™.