Customer Experience

Deliver Extraordinary Experiences That Keep

Customers Coming Back & Referring Friends

Customer Experience Design & Development

Fully understanding your organization’s customer experience is the first step in understanding how it may be improved.  Let us work with you and your team to clearly identify all the different contact points and processes of your customer experience, and create the enhancements needed to take your business to the next level and outpace your competitors!  And do you think this only applies to external customers?  Just think how the performance needle would move in your organization if we applied this SP Mastery Process to your internal customers and recruitment efforts as well!  

SALES DELIVERY PROCESSES

Wish you and your team were working a little smarter instead of harder?  Even with the best of intentions and plans, as time goes by, we often miss implementing innovation opportunities that would allow us to delivery our products and services more efficiently and effectively.  Let us help evaluate those processes and implement solutions to streamline your product and service delivery and make your business operate at its best.

Feedback &

Measurement

Gain valuable insights to improve your customer experience with easy-to-use feedback & measurement solutions.  We offer a wide variety of customer feedback tools for both external and internal customers, as well as Performance Scorecards to monitor the overall customer experience efforts of your entire organization.

Quality Customer Service Routines

Two words for you: “My Pleasure.”  Sometimes the simplest of employee routines can have the greatest impact on both your customer experience and go a long way to empower your employees to make a real difference each and every day.  Let us help you identify and implement key Quality Customer Service Routines for all of your customer engagement channels, to build the service capabilities of your team.

REWARD & LOYALTY PROGRAMS

Whether implemented for external customers or internal employees, a well-designed and implemented Reward or Loyalty Program can go a long way to grow your customer base, increase referrals, and improve recruitment efforts as well as employee retention.  Let us help you design and implement the best solution for your business.

Customer Service Training & Coaching

Everyone knows what “good customer service” looks like, right?  Unfortunately, not.  What one employee thinks is “good customer service” may be very different from the actual customer service actions you would like them to take. 

Our Avoiding Wonderland™ in Service Program offers a wide variety of learning solutions to help build the capabilities of your service team, whether on the phone, in your business, online or on the road. 

Need a custom-built learning or coaching solution specific to your business needs?  Our instructional designers are ready to serve and can build the right solution specifically your business.  Contact us today for complimentary consultation!

CUSTOMER ENGAGEMENT

While most organizations have specific plans and efforts in place to attract new customers, your best source of new business is from your existing customer base.  Let us work with you and your team to establish effective customer engagement routines to improve customer utilization and retention.

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