Client Support Specialist
Strategy Performance Business Solutions LLC - Rocky Mount, NC
Job Type: Full-time, Onsite at Rocky Mount Office

Strategy Performance Business Solutions, a business performance consultancy & services agency, is expanding its support team and seeking qualified candidates for the position of Client Support Specialist.

The Client Support Specialist assists with fulfillment of client work requests, product & project launches, production projects, design & delivery of training & coaching programs, and sales & marketing support, serving clients, vendors and SP team members. Strategy Performance team members are committed to the success of our customers and serve them with the highest quality service and integrity.

Serving as the administrative assistant to President & CEO, the Client Support Specialist has an exciting opportunity to be directly involved in the ongoing success and growth of the company, including a wide variety of training & career development opportunities and participation in our incentive program.

ROLE REQUIREMENTS
 

• Possesses the utmost in ethics and integrity

• Able to maintain professional confidentiality as required

• Highly motivated, self-starter with high energy level and positive attitude

• A welcoming and assisting temperament, possessing and applying the necessary maturity to make sound decisions independently

• Serves clients with the ultimate in customer service & responsiveness

• Process-oriented with superior organizational skills

• Works effectively independently and as part of a team

• Aptitude to learn new software applications and processes quickly

• Able to successfully manage multiple projects & tasks at one time

• A proactive, solution-oriented problem solver, with strict attention to details

• Able to follow up and complete projects and tasks with minimal supervision, while placing a premium on accuracy

• Exhibits professionalism in appearance, presentation, and interpersonal communication

• Excellent written and verbal presentation skills

• Ability to remain poised and calm when faced with challenging situations

• Confident and effective communicator to any individual or audience

• Goal-oriented, continually striving to exceed expectations

• Periodic travel overnight to conferences, trade shows and speaking events

• Reliable personal transportation, to be used periodically for business needs

RESPONSIBILITIES
 

• Serves as the first point of contact to clients and prospective clients, contacting or working with our firm. Using superior communication and customer service skills, assists clients or prospects with inquiries and service requests, or directs them to the appropriate team member, as required.

• Accurately records details of each incoming request, project task, and status updates in Client Relationship Management (CRM) software

• Provides administrative support to President & CEO and other team members, as required

• Promotes utilization and expansion of services to existing clients

• Plans & schedules team travel when needed

• Manages the day-to-day operations of the Rocky Mount office

• Supports the sales & marketing efforts of the organization through website, social media and email marketing

EXPERIENCE
 

• Minimum of two years in administrative support, customer service, or sales & marketing role preferred

• Strong knowledge and experience using Microsoft Office programs (Word, Excel, PowerPoint, Outlook, Publisher)

• QuickBooks experience a plus, but not required

Strategy Performance LLC is an Equal Opportunity Employer, rated A+ by the Better Business Bureau for marketplace integrity and trust. Our commitment to service and excellence is our top priority and shared by all Strategy Performance team members.