With our day-to-day work environments so demanding and when things don't go as they should, our first reaction is to look for who to hold responsible. While I am certainly a champion of accountability and good performance management, here are three critical test points to consider, as taught in our executive development program, Avoiding Wonderland in Leadership™.

In all the many years that I have had the pleasure of working with organizations and their employee teams, I cannot recall a single instance when company managers were excited about completing their annual performance reviews with their team members. In fact, they often dread the process.