With our day-to-day work environments so demanding and when things don't go as they should, our first reaction is to look for who to hold responsible. While I am certainly a champion of accountability and good performance management, here are three critical test points to consider, as taught in our executive development program, Avoiding Wonderland in Leadership. 1. Is this a HOW TO issue? Is the employee or team crystal clear as to exactly how this effort is to be comple

In all the many years that I have had the pleasure of working with organizations and their employee teams, I cannot recall a single instance when company managers were excited about completing their annual performance reviews with their team members. In fact, they often dread the process. Yes, we have actually had calls to our office with managers asking if this is a service that we provide. Really? That's how badly some of them do not want to do it. So how has this valuab