When customer or business needs change quickly, company leaders have to face what seems to be a never-ending list of challenges, while at the same time, trying to keep their businesses running and their customers served. So as you read the title of this article, you are most likely thinking "Training? Who in the world has time for training right now as short-handed as we are?"

John C. Maxwell once said, “Change is inevitable... growth is optional.” With all the challenges of an ever-changing business environment, owners and business leaders, have had to face the harsh reality that we cannot control external forces of change; we can only control how we respond to it. Of course, it's only natural for change to cause anxiety; after all, there are difficult seasons in life for everyone, at some point. Businesses and their team members have to learn how

Oh, the stories that I could tell, that we all could tell, about unique and unusual customer experiences. I have often thought about . . .

If you look in the desk of just about anyone these days, it is always interesting what you will find; various ink pens (from every . . .

Every business has an amazing story to tell, however it rarely gets shared with the constant coming and going of new customers and . . .