Customer Experience

Limit Staffing & Production Challenges with Task-Based Micro-Learning

With COVID-19, business & industry leaders have had to face what seems to be a never-ending list of pandemic-related challenges during...

Let's Rethink the Way We View & Manage Change

John C. Maxwell once said, “Change is inevitable... growth is optional.” With COVID-19, everyone, especially business owners...

Five Things That Your Customers Really Don't Want to Hear

Oh, the stories that I could tell, that we all could tell, about unique and unusual customer experiences. I have often thought about . . .

Never Underestimate the Amazing Power of Your Pen

If you look in the desk of just about anyone these days, it is always interesting what you will find; various ink pens (from every . . .

Four Ways to Celebrate Your Business With Your Customers & Team Any Time of Year

Every business has an amazing story to tell, however it rarely gets shared with the constant coming and going of new customers and . . .

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